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CISO Inquiry Community Write-up
Management and Leadership

Handling Aggressive Vulnerability Management SLAs

IANS

A CISO in the manufacturing industry asks: We are seeing a notable shift in customer contract language related to vulnerability remediation, and we believe advancements in AI-driven capabilities may be contributing to heightened expectations.

  1. Market trends: Are you seeing similar pressure from customers on accelerated remediation SLAs?
  2. Risk prioritization: Does your organization rely on scanner-default severity (e.g., Tenable, Rapid7, Qualys), or are you applying internal risk modeling that accounts for compensating controls and business context?
  3. Tools and automation: What tools or services do you use to support automation and scale vulnerability management and remediation?
  4. Operational approach: How is your organization balancing aggressive SLAs with established change management and testing processes?

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